Jared The Galleria of Jewelry in Willow Grove, PA Open now

Reviews about Jared The Galleria of Jewelry

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  March 13, 2020, by Melanie Burnett
  My future fiancé and I went to Jareds in Willow grove to purchase an engagement ring, we chose a diamond and a setting for the diamond. It took us a really long time to choose a diamond in our price range that we really liked but we finally did! We were so happy, it was colorless and rectangular in shape, that’s what made it so unique and beautiful ( it sparkled like you would never imagine.) When my future fiancé finally brought it home, he was so excited and when I saw it I was flabbergasted, it was beautiful! But one thing, it was a little too snug. So I took it to get resized and they were elated to do it. But the gag is, They keep it for 2 days and when I got it back it was square not rectangular and didn’t sparkle no where near as much as my original diamond and had a cloudy bubble looking thing in it.They tried to convince me that it was the same diamond but i knew it wasn’t. When I mentioned it they said that it was, but then Immediately said that they would order more diamonds in my price range, color and clarity if I wasn’t happy. Right now that’s my only choice but I am so disappointed and heartbroken, I’ve never been engaged and JAREDS IN WILLOW GROVE REALLY RUINED THIS FOR ME, because I was so in love with my ring. They could’ve at least TRIED to switch it with the same shape. NEVER AGAIN!
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  November 02, 2019, by Jennifer Gradel
  My fiance and I came in to look at engagement rings and Joyce was wonderful. I thought this was the greatest place. My fiance ended up buying my ring here, and again they were great during that process. HOWEVER, less than a month after he proposed, we wanted to take my ring back to get it re-sized and the engraving had to be re-done also during this process. The customer service here is just absolutely horrible!!! I haven't spoken to the same person, the re-engraving was absolutely awful, and they gave us nothing but rudeness and excuses and a hard time because we wanted it re-done. I am absolutely disgusted with the customer service at this location. I have free ring-cleaning for life, so I hope other locations are better than this.