Apple Willow Grove Park in Willow Grove, PA Open now

Reviews about Apple Willow Grove Park

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  May 10, 2020, by Robert Greenberg
  I don't know why so many people put up with Apple. I made an appointment to get 2 batteries replaced. When I got to the store they told me the batteries had to be ordered and it would be a couple of weeks. When I pointed out that the representative on the phone clearly led me to believe that I was going to get new batteries the nice young man in the store responded that the phone representative doesn't know what batteries they have in stock at any particular store. Come on this is supposed to be a technology company. Obviously the representative on the phone should have been able to determine what battery is needed and make sure it got to the store before they have me drive down an hour and wait on line for absolutely nothing. I prefer my Samsung note 8 while the ladies in my house put up with Apple.
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  December 12, 2019, by Otto Hansenfutz
  Worst service from any company and retail store I have ever dealt with. I scheduled a Genius Bar appointment to get the battery replaced for my iPhone 6 a week ago - 6 days in advance. Let me repeat - an appointment to get the battery replaced - repair service as it would be classified. I get there at my appointment time 6:50pm. It is a 40 min drive to get there. First it's "what seems to be the problem with your device." Well, maybe it is just me, but when you schedule an appointment for a specific reason one would think the greeting may be more attentive and appointment like. To make and extremely long set of excuses and exhausting nonsense of conversation from the Apple employee and manager story short, they were unable to replace the battery for which the appointment was scheduled. A - There was not enough time to do the repair as they were behind by 4 hours and the store closed at 9pm. B - They did not have any batteries in stock at the store but if I came back tomorrow they could repair it then. C - Previous changed to - we are totally out of stock of batteries and have to order them, it might take a week or so. They did offer to put a battery on hold for me when it comes in and notify me thereof and when it does all I have to do is arrive "no appointment needed" and wait while they do the repair. They said I should arrive early to the store as it may not take the 4 or so hours to do the repair as was today but could not guarantee how log the service would take. Ok so what is the point of a repair service appointment? Especially when it is called Genius Bar? You'd be a genius to figure out how they operate? Do I trust going back there without an appointment? I think Apple should get a computer company to help them with their customer service logistics, for example, when you schedule an appointment, the computer could check inventory and reserve parts for the customers upcoming appointment. Hey you could hire me I could help you with that or anybody that runs a auto repair business, nail salon, hair salon, jewelry store, lawnmower repair, etc. Really, how stupid and ignorant they are, they made no effort to satisfy me whatsoever. My kids own Apple products, I do not and they said themselves they will never be purchasing an Apple product ever again. Lastly, their excuse for not being able or willing to at least notify me that batteries were out of stock and my repair would have to be rescheduled was - "for security reasons we can't do that"